Exchanges and Returns
MurDuff’s Jewelry will refund any in stock purchase by the same method of payment within 7 days of purchase. Check refunds will not be made until check clears our bank, which normally takes 10 days. Check refunds will only be mailed after the check has cleared our bank and only to the purchaser. Item must be in new, unworn condition in the original box and have the original receipt. Items returned from day 8 to day 30 will be given store credit only. After 30 days no returns will be accepted.
Gift certificates are not refundable. Only store credit will be issued.
Only Exception: Items purchased from the first day of Hanukah until Christmas (December 25th) can be returned until December 31st under the 7 day policy, and January 25th under the 30 day policy.
Non Returnable Items
Special orders, “items not in stock”, custom made work, any pre-sized rings, layaways, and any engraved items are not returnable.
Articles may be placed on layaway for a maximum of 120 days with a 25% deposit. Layaways may be cancelled within 10 days of the original layaway with a 10% of purchase price restocking fee. After 30 days, layaways are not refundable.
We regret that special orders are not refundable, and that no refund or exchange can be made. All special orders require a 50% non-refundable deposit. A special order constitutes any jewelry, gift, gemstone, or watch item ordered or altered at the client’s request.
Custom work requires metals, gems, and labor furnished by MurDuff’s for a specific client. As such, all custom work requires a 50% non-refundable deposit before any work begins. A fair effort will be made to meet and exceed customer’s request. Minor changes to item will be made at no cost. Other changes will be done at a fair, pre-decided price.
Repair Take In Agreement
The customer agrees that the approximate values and descriptions of the item(s) listed are correct and accepts the following terms: MurDuff’s Jewelry and its employees accept no responsibility for condition or identification of jewelry or stones upon receipt. Items are submitted to this store for repair only and this store will be limited to the cost to repair or replace said item(s). Any item(s) left for repair are insured for fire, theft and neglect. Any loss or damage will be repaired or replaced at our discretion not to exceed the declared value. If there is no value declared, it will be assumed that the value is less than $100.00 MurDuff’s will not be responsible for treated, created, or enhanced stones or mis-marked metals.